FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.

Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information.

Can I modify or cancel my order?
Please contact us immediately at hello@willowlaceco.com if you need to make changes. Once an order is processed, we may not be able to modify it.

Shipping & Delivery

How long will it take to receive my order?
Orders are processed within 1-3 business days. Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75.

Do you ship internationally?
Currently, we ship within the United States. International shipping coming soon!

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached.

How do I start a return?
Email us at returns@willowlaceco.com and we'll send you return instructions and a prepaid shipping label.

Can I exchange an item for a different size?
Yes! We're happy to help you find the perfect fit. Contact us to arrange an exchange.

Products & Sizing

How do I find my size?
Check out our Size Guide page for detailed measurements. If you're between sizes, we recommend sizing up for a more relaxed, bohemian fit.

Are your products true to size?
Yes, our pieces are designed to fit true to size with a comfortable, flowing fit. Check individual product descriptions for specific fit notes.

How do I care for my Willow & Lace Co pieces?
We recommend hand washing or gentle machine wash in cold water and laying flat to dry to preserve the quality and longevity of your garments.